TERMS & CONDITIONS
In these terms and conditions "Bobiks" refers to Frank & Bird Ltd t/a Bobik’s. Bobik’s sells all tickets independently, with no booking fees on these terms and conditions and subject to any other terms, conditions or rules applicable to that event.
Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle Bobik’s to cancel the tickets without prior notification, refund, compensation or liability.
If you order or buy more tickets than the maximum permitted per person, per card or per household, we may cancel all of the order or tickets, in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid.
To prevent fraud and protect Bobik’s and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets.
You must inform Bobik’s of any change of address, contact phone number or email address, both before and after receipt of the tickets. Our contact details are below. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder.
An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.
We do not allocate seats.
On rare occasions the show or event may be filmed or recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. If you have any objection, should this happen when you attend a show or event, please contact a member of our team.
Delivery and collection
Tickets may be despatched to you electronically, text or by post (including secure, registered, recorded and regular post) or made available for collection at the venue box office.
We will try to despatch tickets to you promptly by the despatch method agreed at the time of booking but we may, where reasonable, make tickets available for collection at the box office instead of posting them to you if:
posting is impractical due to timing or circumstances beyond our control (e.g. strikes); or
necessary for reasons of identification; or
your tickets are lost in the post
we are otherwise unable to post tickets to you for any reason.
You will be notified by phone, email or in writing (using the contact details provided by you) if this becomes necessary.
For tickets delivered by post, if you have provided an email address you will receive an email confirming despatch of your order.
We cannot usually specify the dates on which you will receive tickets. If you do not inform us of the non-receipt of tickets within a reasonable time (in any event at least 72 hours before the event) we will have no liability to you.
If tickets sent by post are returned to us marked "addressee gone away", "addressee unknown" or similar words indicating that you do not reside at the address, your order may be cancelled and the ticket price and any supplementary charges (but not the booking fee or transaction fee) refunded, or your order may be made available for collection at the box office.
To collect tickets at the box office proof of identification may be necessary.
Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected and any corrections are discretionary.
Cancellation Rights and Refunds
If the event takes place but you do not receive the tickets you have purchased for any of following reasons you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid:
the tickets have been sent to an address different to the one you specified and you tell us within a reasonable period but replacement tickets are not provided; or
your tickets are not despatched and no arrangements are made for the tickets to be available for collection at the box office
No duplicate tickets will be issued to replace tickets that have been lost or stolen after they have been delivered to you, and nor will such tickets be refunded.
Cancellation, change or postponement of an event
You should always check that an event is going ahead at the scheduled date, time and venue.
If a Artist/Promoter cancels an event or makes significant changes to the venue, date, show time or (concerts only) headline act and confirms this to us, we will try to inform you. This will usually be contacted by text or email for online bookings. In urgent cases it may be by phone.
If an event is rescheduled, changed or moved, we will usually give you the option of either retaining or exchanging your tickets for the new date/location, or alternatively claiming a refund. If an event is cancelled you will normally be offered a refund.
Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the event or the date that we receive your returned tickets, whichever is later.
No refunds will be offered under any circumstances if you fail to comply with the all terms and conditions applicable to those tickets, the venue or the event.
Attending an event
Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). Bobik’s will have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings.
Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the event.
When you receive your tickets check the details carefully. When attending the event, carry proof of age if appropriate.
We will always respect your privacy and any personal communication between you and ourselves. We will always comply with United Kingdom data protection legislation.
Something we haven’t covered?
Speak to our events manager at firstname.lastname@example.org the gaffer at email@example.com.